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VSNL: Taking unfair advantage - Views on News from Equitymaster
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  • Aug 8, 2001

    VSNL: Taking unfair advantage

    Videsh Sanchar Nigam Limited (VSNL), the state owned international telephony and Internet service provider has ‘discovered’ a peculiar way to annoy subscribers.

    The press release from VSNL reads, “During implementation of anti-spam policies, it has come to our notice that some users who were using some other email ID are now not able to send mails through VSNL's server. All such users are requested to change the "From" address to the VSNL email-id…”

    What this effectively means is that any user, who has subscribed for a VSNL’s Internet account, cannot send e-mails using other IDs. For example, I have a hotmail ID and I send/receive my mails from the hotmail account using my email editor (e.g. Outlook Express) and my ISP is VSNL. From now on, I am ‘not permitted’ to send mails from my hotmail account. Instead, I have to compulsorily use a VSNL ID to send and receive mails. This, in an era where customers are supposed to be the king, is really disappointing. VSNL has implemented even without proper intimation to the subscriber!

    VSNL’s press release also reads, “VSNL in its endeavor to provide you world class Internet services is continuously upgrading and enhancing its service offerings. In this effort VSNL has recently implemented anti spamming policies in its server. This has been done in order to reduce the number of junk mails so far being received by the users…”

    Agreed that subscriber do receive lot of spam mails. But there are more efficient ways of managing and curbing such mails. Forcing subscriber to compulsorily use VSNL’s ID seems to be rather strange.

    VSNL also says ”We solicit your co-operation in providing you world-class trouble free service…” But at whose cost? Customers are being treated as a lame goat over here. Is the competition commission listening?



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