Architect, Integrate and Manage is the catch line at Wipro. This makes sense, given the way things are moving. Today the need is not for service providers but for solution providers. Strategically, organisations would like to deal with as few vendors as possible. But needless to say, the IT industry is characterised by specialisation of skills and it is very difficult to find all skills under one roof.
Letís say, for example, Infosys develops your IT strategy. Then you hire Satyam Computers to develop the solution based on it and then may be somebody else to manage the solution. You, the customer, with your limited exposure to the magical world of information technology would be at their mercy Ė all of them. And when things begin to fall apart, the culprit is miscommunication. And you thought that you lived in the information age!
Suppose you are an organisation and would like to get e-enabled. Let us take a look at what Wipro has to offer.
The most critical exercise would be to develop your IT strategy or road map. The result of this exercise is determining what should be the steps like whether you should go for SCM (supply chain management), CRM (customer relationship management) and how. Based on this, the requirement specifications for software to support the strategy. Once this is done, the design of the software takes places, to develop the solution. These three steps require a very close integration and interaction. Any miscommunication at this stage would cause a lot of expensive changes at the later part of the software development life cycle. Else, if a ready-made product is to be brought the product selection takes places.
Your e-enabling solution has to work in tandem with the systems that are already running in your organisation. Tighter the integration, better the results. A lot of people claim to be able to do this but the issue is can they really deliver? Looking at the complexity of enterprise resource planning systems like SAP and BAAN you should be very careful with what kind of organisation you entrust the responsibility to. This phase is very technology intensive. This would typically consist of APIs (application programming interface), middleware, messaging systems, the idea is that all process running communicate with each other.
Finally managing the solution, which involves giving maintenance support and upgrades. This phase, as in consequence to the preceding phases requires as good idea about the solutions that are in place.
What is required is a strong understanding of the business strategy in a macro perspective to the technology in the minutest detail. Wipro has exactly these kinds of skill sets to offer. A vast amount functional experience along with the technical skill sets to deliver end to end solutions. These factors will ensure that Wipro continues to move up the value chain. This, in turn, will reflect better margins and faster growth.
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