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Investor Complaints

Data for the month ending - December 31, 2021
Sr. No. Received from Pending at the end of last month Received Resolved* Total Pending# Pending complaints > 3months Average Resolution time^ (in days)
1 Directly from Investors 4 8 7 5 0 19
2 SEBI (SCORES) 0 0 0 0 0 0
3 Other Sources (if any) 0 0 0 0 0 0
  Grand Total 4 8 7 5 0 19
^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
   
Trend of monthly disposal of complaints
Sr. No. Month Carried forward from previous month Received Resolved* Pending#
1 Apr-21 11 3 14 0
2 May-21 0 10 1 9
3 Jun-21 9 0 9 0
4 Jul-21 0 6 5 1
5 Aug-21 1 0 1 0
6 Sep-21 0 3 0 3
7 Oct-21 3 2 3 2
8 Nov-21 2 5 3 4
  Grand Total 2 29 36 4
*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
 
Trend of annual disposal of complaints
Sr. No. Month Carried forward from previous month Received Resolved* Pending#
1 2018-2019 4 48** 47 4
2 2019-2020 4 69 72 1
3 2020-2021 1 87 77 11
  Grand Total 1 204 196 11
*Inclusive of complaints of previous years resolved in the current year.
#Inclusive of complaints pending as on the last day of the year.
**2018-19 - Includes 1 complaint received on SEBI Scores portal which was withdrawn in the same year.

updated as on January 7, 2022