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Investor Complaints

Data for the month ending - January 2024
Sr. No. Received from Pending
at the end
of last
month
Received Resolved* Total
Pending#
Pending
complaints
> 3months
Average
Resolution
time^
(in days)
1 Directly from Investors 10 18 12 16 0 13
2 SEBI (SCORES) 0 0 0 0 0  
3 Other Sources (if any) 0 0 0 0 0  
  Grand Total 10 18 12 16 0  
^ Average Resolution time is the sum total of time taken to resolve each complaint in  days, in the current month divided by total number of complaints resolved in the current month.
*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
   
Trend of monthly disposal of complaints
Sr. No. Month Carried forward from previous month Received Resolved* Pending#
1 Apr-23 8 6 9 5
2 May-23 5 17 7 15
3 Jun-23 15 11 16 10
4 Jul-23 10 6 9 7
5 Aug-23 6** 13 11 8
6 Sep-23 8 8 10 6
7 Oct-23 7*** 15 15 7
8 Nov-23 7 13 13 7
9 Dec-23 10**** 12 12 10
10 Jan-24 10 18 12 16
11 Feb-24        
12 Mar-24        
  Grand Total   119 114 16
*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
**inadvertenly mentioned as 7 in July
***inadvertently mentioned as 6 in September
****inadvertently mentioned as 7 in November
 
Trend of annual disposal of complaints
Sr. No. Month Carried forward from previous month Received Resolved* Pending#
1 2018-2019 4 **48 47 4
2 2019-2020 4 69 72 1
3 2020-2021 1 87 77 11
4 2021-2022 11 91 77 25
5 2022-2023 25 175 192 8
  Grand Total   470 465 8
*Inclusive of complaints of previous years resolved in the current year.
#Inclusive of complaints pending as on the last day of the year.
**2018-19 - Includes 1 complaint received on SEBI Scores portal which was withdrawn in the same year

 

Updated on February 06, 2023 | Archives

Subscribers can lodge their complaints by writing directly to the Compliance Officer at sonal@equitymaster.com.
OR to SEBI at https://scores.gov.in/scores